Research highlights trends in the legal sector and we want your feedback

May 14, 2019

At Watsons Solicitors we are committed to improving your experience with us and would like your feedback on contacting us.

A recent industry study highlighted that clients are more at ease communicating digitally by email and online chat, especially when making initial enquiries.

The research found that 83 per cent of current and future consumers prefer to liaise with firms online, and we want to understand the preferences of people in Warrington and Cheshire.

Danny Hudson, partner and family law specialist, said: “The findings were surprising to us. It goes against everything we believed, which is that clients favour the personal touch such as face-to-face meetings and telephone conversations.

“We continually seek to meet the expectations of our clients and the best way to ensure we achieve this is by communicating with you.

“This helps us to review our internal processes and systems and implement changes where necessary.

“Also in the research, it was interesting to note that as well as the majority of people favouring to communicate online, more than half (55 per cent) still want face-to-face contact with lawyers.

“We firmly believe meetings in person help to build trust and relationships, which often allow for a smoother journey through the legal process.”

Let Watsons Solicitors know how you would like to be contacted by one of the following methods:

  • Email us online via our contact form, or contact one of the solicitors directly
  • Call us on 01925 571 212. We are open Monday to Friday 9am to 5pm,
  • Pop in and see us (on Bold Street in the city centre)
  • Mention it to your solicitor when you next speak to them
  • Write to us at 13 Bold Street, Warrington, Cheshire, WA1 1DJ

 

The study also revealed current trends for how consumers narrow down their options for choosing a firm of solicitors to contact.

Danny, who is also one of two partners responsible for Watsons’ marketing, added: “Unsurprisingly, Google tops the list of how people begin their search for legal services. For people searching for a local firm, that may include them searching generally eg firm of solicitors in Warrington, or a specific specialism eg family law firm in Cheshire.

“Reviews on Google and other social media platforms also help in the decision-making process, and we would be grateful if you could take 30 seconds to leave a review of your experience with us:

Google: Search for Watsons Solicitors (or click here) and leave a review

Facebook: View our page

“If there is anything anyone would like to talk to us about, we are open and transparent and would love to speak with you, so please don’t hesitate to get in touch.”

Watsons Solicitors, which has been established for more than 60 years, specialises in family law, employment lawwills and probate, and conveyancing.

Contact Us

If you are interested or require any information on any of our services then please get in touch for an appointment on:

 01925 571 212
Mon-Fri: 9am - 5pm

Latest News

Legal partner talks COVID-19 and community on radio station

A partner at a leading Warrington law firm has appeared on a local radio station to talk about the impact the coronavirus is having on the legal world. Danny Hudson, a partner at Watsons Solicitors also discussed on Radio Warrington’s Business Bites programme the importance of the firm’s community work. Adaptations have been made with […]

Employment law specialist urges businesses to act quickly with furlough decisions

A Cheshire-based employment law specialist is urging businesses to take note of the government’s furlough updates, with one of the key deadlines fast approaching. The current scheme ends on 30 June, with a new flexible coronavirus job retention support programme scheduled to operate until the end of October. However, the new scheme is only available […]

Employment law specialist urges caution as employees return to the workplace

A Cheshire employment solicitor is warning employers to be mindful of potential costly mistakes as lockdown measures ease.   Under updated guidelines, those unable to work from home are allowed back into the workplace, with businesses issued with government guidance on keeping them as safe as possible.   There are concerns across England about the […]

Wills and Probate advice during COVID-19

A Cheshire-based wills and probate firm of solicitors has provided advice and guidance for people updating or preparing new Wills and Lasting Powers of Attorney during COVID-19. Watsons Solicitors, based on Bold Street in Warrington, is adhering to government guidelines and has introduced telephone and video conferencing as an alternative to face-to-face meetings.

Watsons Solicitors
Children Law Accredited
Conveyancing Quality
Criminal Litigation
Family Law Advanced
Personal Injury

Watsons Solicitors is a trading name of Watsons Solicitors Warrington LLP a Limited Liability Partnership registered in England and Wales registered number OC386012 whose registered office is 13 Bold Street, Warrington, WA1 1DJ.

Watsons Solicitors Warrington LLP is authorised and regulated by the Solicitors Regulation Authority number 598547.

Watsons Solicitors
Warrington
Cheshire
WA1 1DJ

01925 444 323
Website managed by Outwrite PR, an online reputation management agency
envelope-oclock-ophonefax linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram