High financial and reputational risk for firms without a staff social media policy

February 13, 2018

Social media and other electronic means of communication enable everyone to communicate to whoever they like, all the time.  We are all publishers today.

But what if an employee posts on social media something confidential about their employer?  Or that’s derogatory about a customer or client? 

Whether from the company or their personal account, damage is done and the customer can sue for breach of confidentiality or damages.

Warrington employment law specialist Watsons Solicitors is urging every company, big or small, to ensure it has a robust social media policy.

Latham Parry, partner and head of the employment law department, said: “The speed with which social media content can be uploaded means it’s easy to post before you’ve reflected on the consequences of what you’re saying.

“It isn’t just words.  Warn employees about video content also.  A clip of operatives fooling around on a construction site, which shows the customer’s and the employer’s branding, can cause reputational damage and attract attention from health and safety bodies.

“In an office scenario, it’s all too easy to make a post public, when you thought you’d clicked private to send it to your closed group of contacts.

“Would an employee have written the same content in a letter they send by Royal Mail, or a fax?”

He recommends employers:

  • Have a policy in place that deals with electronic communications including texts and social media posts
  • Train staff about the policies, using real-life examples
  • Ensure staff understand this relates to personal and work-related communications.  Facebook is as important as LinkedIn.
  • Remind them that no mention should be made of customers without their approval

 

He added:“We would urge any employer to review their social media policies by speaking to an employment law specialist.”

Watsons Solicitors, which has been established for more than 50 years, specialises in employment law, family law and conveyancing.

The team of experienced solicitors each hold various accreditations and memberships of professional bodies relevant to their expertise, while the firm’s partners oversee all areas of work.

Click for more information on employment law.

Contact Us

If you are interested or require any information on any of our services then please get in touch for an appointment on:

 01925 571 212
Mon-Fri: 9am - 5pm

Latest News

Legal partner talks COVID-19 and community on radio station

A partner at a leading Warrington law firm has appeared on a local radio station to talk about the impact the coronavirus is having on the legal world. Danny Hudson, a partner at Watsons Solicitors also discussed on Radio Warrington’s Business Bites programme the importance of the firm’s community work. Adaptations have been made with […]

Employment law specialist urges businesses to act quickly with furlough decisions

A Cheshire-based employment law specialist is urging businesses to take note of the government’s furlough updates, with one of the key deadlines fast approaching. The current scheme ends on 30 June, with a new flexible coronavirus job retention support programme scheduled to operate until the end of October. However, the new scheme is only available […]

Employment law specialist urges caution as employees return to the workplace

A Cheshire employment solicitor is warning employers to be mindful of potential costly mistakes as lockdown measures ease.   Under updated guidelines, those unable to work from home are allowed back into the workplace, with businesses issued with government guidance on keeping them as safe as possible.   There are concerns across England about the […]

Wills and Probate advice during COVID-19

A Cheshire-based wills and probate firm of solicitors has provided advice and guidance for people updating or preparing new Wills and Lasting Powers of Attorney during COVID-19. Watsons Solicitors, based on Bold Street in Warrington, is adhering to government guidelines and has introduced telephone and video conferencing as an alternative to face-to-face meetings.

Watsons Solicitors
Children Law Accredited
Conveyancing Quality
Criminal Litigation
Family Law Advanced
Personal Injury

Watsons Solicitors is a trading name of Watsons Solicitors Warrington LLP a Limited Liability Partnership registered in England and Wales registered number OC386012 whose registered office is 13 Bold Street, Warrington, WA1 1DJ.

Watsons Solicitors Warrington LLP is authorised and regulated by the Solicitors Regulation Authority number 598547.

Watsons Solicitors
Warrington
Cheshire
WA1 1DJ

01925 444 323
Website managed by Outwrite PR, an online reputation management agency
envelope-oclock-ophonefax linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram